FAQs - Frequently Asked Questions
What is a Blind Box and can I choose which figurine I get?
A Blind Box is a sealed collectible toy where the exact figure inside is a surprise — you won't know which one you got until you open it!
Each series features a variety of unique designs, with the full lineup and printed on the box and shown on the website. Some figures are rarer than others, and every series includes ultra-rare "secret" figure that are especially hard to find — making the hunt part of the fun!
Can I return a blind box?
Unopened blind boxes can always be returned within 14 days of delivery.
Opened blind boxes are only accepted for return from customers in the European Union, due to the EU right of withdrawal. In these cases, a value deduction will apply because the box has been opened and the contents revealed. Customers outside the EU cannot return opened blind boxes.
To start a return, log in at https://account.haxy.shop or contact us at haxy.shop@outlook.com.
Are the figures officially licensed?
Absolutely. All figures sold at Haxy are 100% official and licensed products sourced directly from authorized distributors.
What payment methods do you accept?
We accept a wide range of payment methods including Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, Klarna, and MobilePay. All transactions are processed securely at checkout.
Are any purchases final sale?
Yes — sale items and gift cards are final sale and cannot be returned or exchanged. All other items marked as final sale will be clearly indicated on the product page before purchase.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times and costs vary depending on your location and will be calculated at checkout. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.
When will my order be shipped out?
Confirmed orders usually process within 1–2 business days. Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Can I cancel or change my order after placing it?
We process orders quickly, but if your order hasn't been shipped yet, we'll do our best to accommodate a cancellation or change request. Please contact us as soon as possible at haxy.shop@outlook.com or through your account at https://account.haxy.shop.
Once your order has been shipped, we're unable to cancel or make changes — but you're welcome to return the item once you've received it, in accordance with our return policy